Question 1

How do I start using DeNode Manager?

Accepted Answer

Install DeNode Manager, import your private key, ensure you have PEAQ tokens for transaction fees, and start your node using Desktop App or CLI. Do not run both at the same time.

Question 2

Can I use CLI and Desktop App at the same time?

Accepted Answer

No. Running CLI and Desktop App simultaneously can cause conflicts, duplicated processes, and failed transactions. Use only one interface.

Question 3

Where are node logs stored?

Accepted Answer

Logs are stored in the node working directory. They are required for debugging RPC issues, sync problems, and crashes.

Question 4

DeNode Manager does not start on macOS / Permission Denied error

Accepted Answer

This issue is usually caused by incorrect permissions for the ~/.denode folder.

Follow these steps:

Step 1 — Open Terminal on your Mac.

Step 2 — Copy this command:
```bash
sudo chown -R $USER ~/.denode && chmod -R 700 ~/.denode
```
Run it in Terminal.

Step 3 — Enter your Mac password if prompted.
(Your password will not be visible while typing — this is normal.)

Step 4 — Wait until the command finishes.

Step 5 — Restart DeNode Manager and try again.

If the issue still remains:

Step 6 — Copy this command:
```bash
ls -la ~/.denode
```
Run it in Terminal.

Step 7 — Send the output to support.

Common errors related to this issue:
• permission denied
• failed to init keystore
• failed to load config file
• manager_config.yaml permission denied

Question 5

No transactions after starting node

Accepted Answer

Restart all nodes first. If transactions still do not appear, update to the latest version and switch to a different RPC (preferably private RPC).

Question 6

Transactions stop after some time

Accepted Answer

This is usually caused by unstable or rate-limited RPC. Restart the node, switch RPC, and ensure you are using the latest version.

Question 7

Only Join Pool transactions appear

Accepted Answer

Your node has joined the pool but has not started proof generation yet. This is normal in early stages or during sync delays.

Question 8

Rewards or TBY balance is not increasing

Accepted Answer

Rewards depend on uptime, successful proofs, and network activity. Ensure your node is online and properly synced.

Question 9

Error 429 Too Many Requests

Accepted Answer

Your RPC provider is rate-limiting requests. Switch to another RPC or use a private RPC endpoint for stable performance.

Question 10

RPC error 403 or unavailable

Accepted Answer

Public RPC endpoints may block or limit traffic. Try another RPC or switch to a private RPC endpoint.

Question 11

Failed to receive updates / Context canceled

Accepted Answer

This is usually a temporary RPC or network issue. Restart node and switch RPC if it persists.

Question 12

Insufficient balance error

Accepted Answer

Your wallet does not have enough PEAQ tokens to cover transaction fees. Please top up your balance and restart the node. You can also create a ticket to request a balance top-up.

Question 13

Balance is not displayed correctly

Accepted Answer

Restart the DeNode Manager.

Question 14

How do I update DeNode Manager?

Accepted Answer

Download latest version from official GitHub releases and reinstall.

Question 15

Why should I update regularly?

Accepted Answer

Old versions may cause sync issues, RPC errors, missing transactions, and crashes.

Question 16

Forgot password

Accepted Answer

You can restore access by importing your private key again.

Question 17

Lost private key

Accepted Answer

DeNet does not store or have access to your private keys. All private keys are generated and remain exclusively on the user’s device, which means only you have control over them.

This design ensures a true non-custodial model: DeNet cannot recover, reset, or reconstruct your private key if it is lost. For this reason, it is essential that users securely back up their private keys or recovery phrases themselves and store them in a safe, offline location.

Since DeNet has no centralized storage of private credentials, it cannot assist in account recovery in cases where the private key is lost. This approach is intentional and is part of the platform’s commitment to user sovereignty, privacy, and security.

Question 18

What is CLI mode?

Accepted Answer

CLI is a command-line version for advanced users and automation. It should not be run together with Desktop App.

Download the Datakeeper Node Manager